Policies And Insurance
Avoclean is fully insured and operates a robust quality management system to ensure that all clients requirements are met. Special requirements can be met if required and we are happy to discuss these on a case by case basis with client. We are Quality Assured to ISO 9001:2008 and our internal systems are geared towards ensuring continual accreditation with the minimum of fuss.
Safe Work Method Statements form the basis of Avoclean operational delivery and are a testament to our impeccable safety record. Site specific risk assessments are a preliminary task on every job we undertake.
Avoclean carries $20 million public liability insurance and details of our Public Liability insurance can be found here.
Avoclean is ISO9001:2008 Accredited. We are externally audited to ensure we constantly meet the Quality Assurance goals we have set for our company. We are 100% customer focused, ensuring everything that we do is built around the highest standard of quality that is expected by our clients. The processes put in place by our Quality Assurance program means that we are capable, organised and reliable. It concentrates our business on cost and time efficiency and supports communication between us and our clientele, ensuring we deliver a quality guaranteed service, every time.
At Avoclean, we have a 100% guarantee on our work. We are focused on our clients, and the high quality of work that we deliver on each and every job. We will ensure, without fail, that we complete the job to the client’s satisfaction. If a client has an issue with our quality, and notifies us within 72 hours, we will return to the site to fix any problem, at no charge.
TICKETS & LICENSING
Avoclean staff hold the relevant tickets and licenses to operate machinery and to work at heights via Industrial Rope Access. All of our employees hold general construction white cards, which can be requested at any time from [email protected]. All tickets and licenses are maintained by Avoclean management, and can be viewed by a client at any time.
SAFE WORK METHOD STATEMENTS
SWMS form the basis around which Avoclean run our safe operations. We have an impeccable safety record, to which we attribute to our OHS procedures and staff training. For each job we undertake, we provide detailed Safe Work Method Statements to the client to ensure they understand the kind of analysis that has been undertaken.
Safe Work Method Statements are a legislative requirement and Avoclean’s SWMS encompass a detailed risk assessment also. We ensure our SWMS are detailed and site specific to ensure we will carry out the work in the safest, most efficient way possible. Our technicians are inducted in how-to understand SWMS and how to make use of them when carrying out the cleaning work in a safe manner that complies with legislation and codes of practice, but most importantly minimises risks and hazards to employees and the public.
If you require a Safe Work Method Statement please contact Avoclean at [email protected]
MATERIAL DATA SAFETY SHEETS
Material Data Safety Sheets (MSDS) are used by Avoclean when we are dealing with any chemical, including dishwashing liquid and other soaps. MSDS detail the risks and hazards of that particular chemical, and how it can be minimized and eliminated where possible. Avoclean will send the appropriate MSDS for your job prior to the start date.
All Avoclean staff employed to work on a specified site are proficient in the relevant skill area and will receive a detailed on-site induction prior to work commencement.
Avoclean employees have certification in Industrial Rope Access, Elevated Work Platforms and Building Maintenance Units and they receive on site induction for equipment they are required to operate.
All Avoclean Employees hold a general construction card, known as the ‘White Card’ in NSW, which is certified with WorkCover.
Avoclean employees begin their employment with Avoclean after an intensive induction process that enables them to understand the safety and quality standards that Avoclean guarantees. Employees continue on an extensive twelve week training course which is conducted in house by our Operations Manager & Site Supervisor. David Robbins, InteRisk Risk Management Consultants is Avoclean Services licensed trainer who conducts the following training for our staff:
• OH&S & Safe Work Practices
• Accessing & Working at Heights
TERMS AND CONDITIONS
We guarantee all information you provide will be kept confidential and under no circumstances will data be allowed to become accessible by anyone outside our business.
We do not require that customers enter or store any personal information given on our webserver, but any information that is volunteered is done so at your own risk. If you have any queries or concerns, please contact Avoclean’s Office on (02) 9267 9666
Terms & ConditionsPayment must be made within 14 days of invoice date. We accept cheque, EFT or cash.
All Avoclean’s work is guaranteed, and in the unlikely event that the customer is not satisfied with the quality of work, we will return to rectify the issue if notification is received within 72 hours of the initial work being completed